Emerdepot Complaints Department

Things to Consider

Welcome to EmerDepot Medical Supplies! We value your feedback and strive to provide the best possible service to our customers. If you have any complaints or concerns regarding your purchase or experience with us, we are here to listen and address them.

At EmerDepot, we understand the importance of resolving any issues promptly and efficiently. We have a dedicated team that is committed to handling customer complaints with utmost care and professionalism. Your satisfaction is our top priority, and we will do our best to resolve any issues you may have.

To submit your complaint, please follow the steps below:

  1. Contact our Customer Support Team: You can reach out to our customer support team by phone or email. Our contact information is provided below:

EmerDepot Medical Supplies

14A-3220 Dufferin Street,

Toronto, ONTARIO

M6A 2T3

Phone: 1-888-401-3637
Email:  complaints@emerdepot.com

  1. Provide detailed information: When contacting our customer support team, please provide as much detail as possible about your complaint. This may include order details, product information, and any specific issues or concerns you have encountered.
    • Product Name and/or Catalog Number
    • Lot Number or Serial Number
    • Any injuries and/or Harm?
    • What is the issue you experienced?
    • Is the actual sample or sample representative available? (If possible, please send affected sample)
    • Contact name and phone number

By providing detailed information, you will help us understand the nature of your complaint and enable us to investigate and resolve it more effectively.

  1. Allow us time to investigate: Once we receive your complaint, our team will initiate an investigation into the matter. We will carefully review the information provided and work towards finding a satisfactory resolution.

Please note that the investigation process may take some time, depending on the complexity of the complaint. We appreciate your patience and assure you that we will keep you updated on the progress.

  1. Receive our response: After completing the investigation, we will provide you with a response regarding the outcome of your complaint. Our team will communicate the resolution and any necessary actions that will be taken to address your concerns.

We are committed to resolving complaints in a fair and transparent manner. If you are not satisfied with the initial response, please let us know, and we will escalate the matter to ensure a satisfactory resolution.

Thank you for choosing EmerDepot Medical Supplies. We value your feedback and appreciate your trust in our products and services. Your complaints help us improve and deliver a better experience for all our customers.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help!