Shipping
Your Delivery Matters:
We ship orders the next business day they are received for lightning fast delivery. We ship using only leading Canadian Couriers. We email you tracking information once your product has shipped. The pre-order items need minimum 7-12 Business days for fulfilment.
Please Note: Additional Charges may apply for remote areas..*
Important: At EmerDepot Medical Supplies, we pride ourselves on providing you with fast shipping! We also offer in-store shopping at 3220 Dufferin, 14A St Toronto. In urgent matters, we will happily accommodate for curbside pickup.
EmerDepot Free Shipping:
Certain areas in Canada qualify for free delivery when orders meet certain Canadian dollar values. Please review the chart to see if you qualify.
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Location
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Order Value to Qualify for Free Delivery
Light Package (Under 5 kg)
|
Order Value to Qualify for Free Delivery
Heavy Package (Above 5 kg)
|
Shipping Days
Business Days |
|
NFLD
|
$200.00
|
$250.00
|
8 - 9 Business Days
|
|
Prince Ed Island
|
$200.00
|
$250.00
|
8 - 9 Business Days
|
|
Quebec
|
$95.00
|
$150.00
|
3 - 8 Business Days
|
|
Ontario
|
$95.00
|
$150.00
|
1 - 3 Business Days
|
|
Manitoba
|
$150.00
|
$250.00
|
7 - 12 Business Days
|
|
Saskatchewan
|
$150.00
|
$250.00
|
7 - 12 Business Days
|
|
Alberta
|
$150.00
|
$250.00
|
7 - 12 Business Days
|
|
British Columbia
|
$150.00
|
$250.00
|
8 - 9 Business Days
|
*Remote areas and some Dangerous Goods items are always subject to additional delivery charges. Please call for details.
*We also offer Low Cost shipping service through Chitchat pickup where customer can pickup from nearest chitchat locations but this service is limited to light packages.
Heavy Medical Equipment do not qualify for Free Shipping. We have the leading delivery and customer support service that ensures your satisfaction. Please contact us for details.
Return Policy:
- All returns must be authorized by our office.
- Unauthorized returns will not be accepted.
- If you need to return a product Call: 1-888-401-3637
- Credits for returned goods are issued only after the goods are received in our warehouse in good and sealed condition.
- Returns resulting from customer error will not be eligible for credit on freight charges, this includes inbound and outbound freight charges.
- When return freight charges are the responsibility of the customer, shipping can be arranged through EmerDepot Medical Supplies to take advantage of our reduced courier rates. Returns arranged in such a manner will have the freight charges deducted from the credit note.
- Only returns resulting from a EmerDepot Medical Supplies error will have outbound and inbound freight charged credited.
- To qualify for refund, items must be returned in good and resalable condition.