Shipping

Your Delivery Matters:

We ship orders the next business day they are received for lightning fast delivery. We ship using only leading Canadian Couriers.  We email you tracking information once your product has shipped. The In-transit items need minimum 5-14 Business days for fulfilment. 

Please Note:  Additional Charges may apply for remote areas..*

Important: At EmerDepot Medical Supplies, we pride ourselves on providing you with fast shipping!  In urgent matters, we will happily accommodate for curbside pickup with additional charges. 

EmerDepot Free Pickup Service: 

We offer free pickup service and in-store shopping at 3220 Dufferin, 14A St Toronto.

EmerDepot Free Shipping:

Certain areas in Canada qualify for free delivery when orders meet certain Canadian dollar values. Please review the chart to see if you qualify. Some products such as, Boost oxygen, oxygen concentrators & alcohol containing dangerous goods doesn't fall under free shipping rules.

Location	Light Items (Under 5 Kg)		Light Items (above 5 Kg)		Shipping Days
	Order Value	Shipping Rates	Order Value	Shipping Rates	In-Stock	In-transit
Ontario , Quebec	Below $ 95	$8.99	Below $150	$18.99	1-3 Business Days	5-7 Business Days
	Above $ 95	Free	Above $150	Free
Manitoba, Saskatchewan, Alberta, British Columbia	Below $ 150	$18.99	Below $ 250	$24.99	5-7 Business Days	7-14 Business Days
	Above $ 150	Free	Above $ 250	Free
NFLD, PEI, NB, Nova Scotia	Below $ 200	$24.99	Below $250	$28.99
	Above $ 200	Free	Above $250	Free
North Territories, Nunavut, Yukon	Below $ 350	$29.99	Below $ 450	$39.99	5-7 Business Days	7-14 Business Days
	Above $ 350	Free	Above $ 450	Free

* Shipping dates are approximate from our courier company.

*Remote areas and some Dangerous Goods items are always subject to additional delivery charges. Please call for details.

Heavy Medical Equipment do not qualify for Free Shipping.  We have the leading delivery and customer support service that ensures your satisfaction.  Please contact us for details.  

*EmerDepot reserves the right to modify this offer at any time and without prior notice.

Return Policy:

1. All returns must be authorized by our office.
2. Unauthorized returns will not be accepted.
3. If you need to return a product Call: 1-888-401-3637
4. Credits for returned goods are issued only after the goods are received in our warehouse in good and sealed condition.
5. Returns resulting from customer error will not be eligible for credit on freight charges, this includes inbound and outbound freight charges.
6. When return freight charges are the responsibility of the customer, shipping can be arranged through EmerDepot Medical Supplies to take advantage of our reduced courier rates. Returns arranged in such a manner will have the freight charges deducted from the credit note.
7. Only returns resulting from a EmerDepot Medical Supplies error will have outbound and inbound freight charged credited.
8. To qualify for refund, items must be returned in good and resalable condition.