Refund & Return Policy

EmerDepot Medical Supplies Refund & Return Policy:

We at Emerdepot know how important it is to receive your purchased products in the finest and sanitized condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible. Depending upon the location, the product is delivered to you in 3 - 12 working days after it has been dispatched from our warehouse.

Paid shipping is available on all products, subject to a minimum order value. The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.


EmerDepot is committed to ensuring the highest level of sanitation and hygiene for our products, as they are intended for personal health care use.
For this reason, we are unable to accept returns of any product, opened or unopened. This policy ensures the sanitation of all products in our warehouse. This includes products that have been changed by the manufacturer as this is beyond our control.

If you have received an order which is damaged or faulty, please contact us at or call toll-free 1-888-401-3637 and we would be happy to discuss replacement options. Please note that for quality assurance reasons, we may ask for photos of the damage or fault.

NOTE : Visit the manufacturer's website for technical details and conduct additional research to ensure a thorough understanding of any  warnings associated with the products.

EmerDepot Medical Supplies Cancellation Policy: reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

In case of a Return before the actual delivery of the product, there would be a RESTOCKING Fee of 25% and shipping charges deducted from the refund amount.

Using Cash Back & Promo Codes/Coupons:

  • Cash back Promo Code may not be applicable for all the products on the website.
  • Special coupons should be redeemed within a limited period, and validity once expired, cannot be extended later.
  • Two offers cannot be clubbed together using the Promo Code.
  • reserves the right to cancel any promotional ‘Promo Code’ and the transactions in which they are used.
  • Cash back and Promo Code Coupons cannot be clubbed together to avail of an offer at

Emerdepot Images & Representations of Products/Services:

Product Images are indicative in nature
The actual Product may differ from the image. Please refer to the product specification for product details or the manufacture website

For Queries/Comments:

Send us your questions or comments to
Absolutely No return or exchange policy for any PPE products due to the COVID-19 situation