Due to the nature of our products, all sales are final and non-returnable unless the item is defective.
This applies to, but is not limited to:
Syringes and Needles
IV Supplies
Wound Care Items
Tracheostomy and Respiratory Supplies
Urological Care Products
Surgical Tools and Instruments
Ostomy Supplies
Incontinence Products
PPE (gloves, masks, gowns)
Thermometers, Probes, and Diagnostic Tools
Any sterile or single-use medical-grade equipment
These items cannot be returned or exchanged under any circumstances in order to uphold strict health, hygiene, and regulatory standards.
We accept returns or exchanges only for:
Defective products
Non-sterile and non-hygiene-sensitive items
If you receive a damaged, defective, or incorrect product:
Contact us within 5 days of receiving your order.
Email: order@emerdepot.com or call 1-888-401-3637 (toll-free)
Provide your order details and clear photos of the damage or defect.
We will arrange for a replacement or refund, as applicable.
To be eligible for a return:
Item must be unopened, unused, and in sealed packaging
Item must be returned within 20 days of delivery or purchase
Item must not be expired
Return Methods:
In-store return, or
Courier return (contact customer service before shipping)
Fees:
Restocking Fee: 25% of the product price
Shipping Fees: Non-refundable
Refund Processing Time:
Within 10 business days of receiving and inspecting the returned item
EmerDepot reserves the right to cancel any order at its sole discretion due to unforeseen circumstances or inventory issues. Customers will be notified, and any applicable refunds will be processed in a timely manner.
Customer-Initiated Cancellations:
If you wish to cancel your order before it is dispatched:
A 25% restocking fee and applicable shipping charges will be deducted from your refund
Please contact us promptly at order@emerdepot.com
Promo codes and cashback offers may not apply to all products
Special offers are valid for a limited time and cannot be extended
Multiple offers cannot be combined in a single transaction
EmerDepot reserves the right to cancel any promo code or cashback offer without prior notice
Product images shown on our website are for illustrative purposes only.
Actual products may vary. Please refer to the manufacturer’s website or product specifications for accurate details.
Products not listed as returnable above are final sale
Please inspect your order immediately upon delivery and contact us if you receive a defective item
By completing your purchase, you agree to this Return & Refund Policy.
We appreciate your understanding and thank you for trusting EmerDepot as your provider of safe, reliable medical supplies.
Email: order@emerdepot.com
Toll-Free: 1-888-401-3637
