FAQs

Answers to Your Questions

We ship orders the next business day using leading Canadian couriers for fast, reliable delivery.

  • Delivery time: 5–14 business days depending on location and stock.
  • Free pickup: 2957 Dufferin St, Toronto, ON M6B 3T1.
  • Free shipping: Available in select areas for qualifying order values.
  • Note: Remote areas, heavy goods, and hazardous items may incur extra charges.

For urgent needs, curbside pickup can be arranged — please contact us for details.

Please note that certain medical and healthcare products cannot be returned due to safety and hygiene regulations.

All items must be new, unopened, and undamaged to be eligible for return.

Before sending back any product, please contact us at order@emerdepot.com for return authorization and instructions.

Yes, we accept most major health insurance providers. Please contact us or check our insurance partners list to confirm if your plan is accepted.

Our store is open Monday to Saturday, 10:00 a.m. – 6:00 p.m.

We are closed on Sundays.